SERVICING AND REPAIRS
Please note that the shop is currently closed during the Coronavirus pandemic. We are unable to carry out services and repairs whilst the shop is closed.
Thank you for your patience during this time.
We have kept the information below to allow you to see what we usually offer.
We are able to service and repair all brands of domestic machine from the ancient hand Singer to the modern computerised embroidery machine. All work is carried out in our workshops on the premises.
Our technicians have received technical training from Bernina, Brother, Husqvarna and Janome. We are a recognised repair centre for these brands.
SEWING MACHINE SERVICE F.A.Q.
What is your service charge?
Our charges depend on the type of machine you want serviced:
- Sewing machine: £49 (excluding parts)
- High-end computerised sewing machine: £59 (excluding parts)
- Embroidery machine: £69 with unit, £59 without unit (excluding parts)
- Overlocker: £59 (excluding parts)
- Multi-needle embroidery machine: £199 (excluding parts)
Does the standard service charge include parts?
The standard service charge is made when the machine is deposited with us and any parts required will be charged on collection.
More complicated repairs may incur additional labour costs.
What does a service include?
During the service we will strip off the machine, clean out with compressed air, lubricate with our special Teflon based lubricant, carry out any adjustments, replace broken or worn parts (parts charged extra), assemble, clean and test sew.
How long does a service take?
Turn-round is usually less than a week but can longer during busy periods. You will be informed of a prolonged wait when the machine is left with us.
Please contact us for more information regarding how long a service will take over Christmas and New Year.
We try to deal with repairs that are covered under warranty within a few hours if the machine was purchased from us.
Is your repair work guaranteed?
Repair work is guaranteed for a period of 3 months.