Who provides the Credit?
Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register No 704348. The register can be accessed through http://www.fca.org.uk
Credit is subject to status and afordability. Terms & Conditions Apply. Exeter Sewing Machine Company LTD (FRN: 841220) is a credit broker and is authorised and regulated by the Financial Conduct Authority
How do I choose to pay by Finance?
Just let our sales consultant know when you phone, or when visiting our shop.
Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, Novuna are unable to offer finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however Novuna will require the employment details of your spouse in order to process your application.
When do my repayments start?
For Buy Now Pay Later, your monthly repayments will start up to 12 months from date of signing, and for Interest Bearing Finance, repayments will begin one month after you sign.
Can I request delivery to an address other than my home?
In order to safeguard against fraudulent applications, we regret that we are able only to deliver goods to the home address of the applicant, and inside the property.
Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.
Credit is subject to status and affordability. Terms & Conditions Apply. Exeter Sewing Machine Company LTD are a credit broker and are Authorised and Regulated by the Financial Conduct Authority.
Credit is provided by Novuna Personal Finance, a trading style of of Mistubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority.
Once my application is approved, what happens next?
When your application is approved, you will be presented with the option to sign your credit agreement digitally. You should read the credit agreement carefully before clicking all the relevant sections agreeing to its terms. Once you have agreed to the terms of the credit agreement we will be notified and you need do nothing more.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows Novuna to produce consistent decisions, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
If you decline my application, what is the reason?
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:
- Your credit score (note that every finance company will score you differently).
- Adverse credit reference agency information.
- You are considered to be overcommitted.
- You are aged under 18.
- Your existing account performance with other lenders.
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.
If my application is not successful, can I re-apply?
Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.