Our classes have always been a very popular and valued part of what we offer, and we were deeply saddened when we were obliged to stop them in 2020. Since then there have been continued national and international issues, and these remain extremely challenging times for a small business. Our Exeter shop is now staffed by Jenna and Chris, and we must of course focus on maintaining the shop and its services as our top priority. This means that we are still unable to offer classes.
If you are thinking about buying a new machine, we can offer several advantages as a retailer. Our independence means that you can come in and see several brands of machine alongside each other, including Brother, Janome, Bernina and Baby Lock. We can provide an unbiased opinion and advice to help you choose the right machine for you, to suit your budget and creative ambitions. And we provide machine aftercare and support.
We offer free machine demonstrations, meaning that you can see and even try the machines before making your decision. We have over fifty demonstration machines in the shop, and you are welcome to email us if there is a specific model you would like to see. Second-hand machines are also available and part-exchange is sometimes possible.
If you've already purchased your machine from us, and have any questions about it - please email us. We will do our best to answer your question or point you in the right direction. Once you've bought a machine from us, we're here to help you make the most of it - whether that be some guidance on how to use a specific machine feature, or confirmation that a particular accessory we sell is compatible with your machine. Of course all new machines we sell have a manufacturer's warranty, and we even offer a warranty on our second-hand and ex-demo machines. We also offer machine servicing and repairs.
Thank you to all our customers who have continued to support us during the last few years - we pride ourselves on our customer service and we aim to continue providing a great service to all our customers, both in our Exeter shop and online.