Please note that the shop will be closed from Sunday 24th December to Monday 8th January inclusive. No machine services or repairs will take place during this closure time. For our regular opening hours please see our Shop front page.
MACHINE REPAIRS & SERVICING
Please note that we are not able to take any bookings for machines in advance.
The machine needs to be bought to the shop during opening hours and will be booked in on arrival.
Machine turnaround is subject to staff availability, and may change at short notice.
The current expected turnaround is ten days* (not including Easter/Christmas/New Year closure days), and you will receive a telephone call when the machine is ready to be collected.
*Machine turnaround time is subject to staff availability
SEWING MACHINE SERVICE F.A.Q.
What is your service charge?
Our current charges depend on the type of machine you want serviced:
Sewing machine: Starting from £49 (excluding parts)
High-end computerised sewing machine (including all Bernina models): Starting from £59 (excluding parts)
Embroidery machine: Starting from £69 (excluding parts)
Overlocker: Starting from £59 (excluding parts)
Multi-needle embroidery machine: Starting from £199 (excluding parts)
Does the standard service charge include parts?
The standard service charge is made when the machine is deposited with us and any parts required will be charged on collection.
More complicated repairs may incur additional labour costs.
What does a service include?
During the service we will strip off the machine, clean out with compressed air, lubricate with our special Teflon based lubricant, carry out any adjustments, replace broken or worn parts (parts charged extra), assemble, clean and test sew.