CUSTOMER GUIDANCE (Summer 2022)
As the Covid-19 situatioin evolves we still need to ensure a safe shopping experience for our customers and staff. Covid-19 is still here and as a business, it is important for us to continue mitigating the risks to our staff and customers.
This is what we'll be doing:
- Staff will continue to wear face masks
- Plastic guards will remain at the till and at the cutting table in the fabric department
- Hand sanitiser will remain available for staff and customer use
- We will be continuing to clean more often, in particular surfaces that are regularly touched
How You Can Help
- We ask that you help keep our team and other customers safe by respecting personal space when you are in our shop
- We will also be encouraging our customers to continue wearing masks when possible
- Sanitiser will remain available for you to use
- Please do not visit the shop if you are feeling unwell or have any symptoms of Covid-19. https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
We understand that many of our customers remain vulnerable, and that what feels safe for one person may not feel for safe for another. If you have any concerns about visiting our shop, or would like to make an appointment for a machine demonstration, please get in touch.
To ease the demand on telephone calls, we ask that you send any enquiries via email where possible. We are a small team but we will get back to you as soon as we can. Thank you for your understanding and patience.
Please note that we are not able to take any bookings for machines in advance. The machine needs to be bought to the shop during opening hours and will be booked in on arrival. The expected turnaround is 10 days*, and you will receive a telephone call when the machine is ready to be collected.
*Machine turnaround time is subject to staff availability
CLASSES REMAIN SUSPENDED
Our classes have always been a very popular and valued part of what we offer, and it was a sad time when we were obliged to stop them in 2020. However, even though things are now generally moving in an encouraging direction, Covid is still a significant concern and is likely to remain so for some time.
We continue to have a legal duty to manage and mitigate risks to those affected by our business (both staff and customers/students) and unfortunately we do not currently feel that as a business we can offer classes while also keeping our staff and customers safe.
Our independence means that you can come in and see several brands of machine alongside each other, including Brother, Janome, Bernina and Baby Lock. We can provide an unbiased opinion and advice to help you choose the right machine for you, to suit your budget and creative ambitions.
We offer free machine demonstrations, meaning that you can see and even try the machines before making your decision. We have over fifty demonstration machines in the shop, and you are welcome to contact us if there is a specific model you would like to see. Second-hand machines are also available and part-exchange is sometimes possible
Obviously we will keep this situation with classes under review, and if our position changes our newsletter subscribers will be among the first to know!
We would like to take this opportunity to thank you all for your continued custom, encouragement and support. We wouldn't be here without it, and we truly appreciate it. Thank you.
With much love,
Jenna & Chris & our Exeter Sewing Team